DISPUTE HANDLING

How to handle disputes between users

1. FAIR PLAY GAMES is only the operator of its online games. If there is a dispute between users of this online game and they cannot reach an agreement, they can seek resolution from the relevant national administrative or judicial agencies, including but not limited to reporting the case to the public security agency and applying for arbitration. Or file a lawsuit with the People's Court, etc. FAIR PLAY GAMES will provide necessary assistance and support to real-name registered users, and assume a certain burden of proof or take necessary measures according to the requirements of relevant administrative agencies and judicial agencies.
2. If there is a dispute between users of this online game, they can also complain to the customer service staff of FAIR PLAY GAMES and provide evidence. Users need to provide a valid personal identity document that is consistent with their account registration information, necessary national administrative or judicial agency documents and other relevant evidence required by the game. After review and confirmation by FAIR PLAY GAMES, necessary assistance and support can be provided.

How to handle disputes between users and FAIR PLAY GAMES

1. If users of this online game have any objections to the game's services, they can complain to FAIR PLAY GAMES's customer service staff and provide evidence. If it is verified to be true, FAIR PLAY GAMES will immediately correct it and provide the user with necessary compensation in accordance with current legal provisions.
2. If users of this online game have any objections to the game's services, they may also file a lawsuit with the People's Court where FAIR PLAY GAMES is located as agreed upon by both parties (see the "Registration License Agreement" for details).